Field Adjuster Support

Field Adjuster SupportField Adjuster SupportField Adjuster Support
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Field Adjuster Support

Field Adjuster SupportField Adjuster SupportField Adjuster Support
Home
Services
Contact
More
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SCHEDULING

Establishing prompt contact with the insured as soon as a new claim is assigned is of crucial importance in the first phase of this multi-tiered process. To this effect, we take advantage of multiple channels (emails, texts & calls) in our attempts to schedule the inspection as quickly as possible while delivering exceptional customer service. This includes tactfully handling any special requirements that need to be considered as well as adjusting to unexpected changes, re-scheduling & follow-ups.

Route Planning

Route Planning

Route Planning

  We map out your schedule based on a range of factors such as your own availability & that of insured parties, priority of claims, most economical routes, weather reports, etc. We are also tech-enabled for rapid large volume mapping, ensuring that you don’t loose out on potential revenue during busy seasons.

Coordination

Route Planning

Route Planning

Inspections often involve the participation of multiple parties (e.g. contractors, public adjusters, etc.) that need to be coordinated with, which may include a lot of back & forth. We work towards quick resolutions and also update all relevant platforms as required, thus saving you valuable time & unnecessary hassle.

Calendaring

Route Planning

Interviewing

Real-time updates to your schedule are reflected directly in the calendar of your choice so that you have quick access to your confirmed appointments alongside any pertinent notes. In turn, you can communicate your daily availability to us through it as well, instead of having to do so in emails or over calls.

Interviewing

3rd Party Servicing

Interviewing

 We not only schedule the inspection with the insured, but also conduct in-depth phone interviews to gather all the relevant details required for proper processing of the claim. By eliminating this task from your to-do list, you are set to start and complete your inspections faster. 

3rd Party Servicing

3rd Party Servicing

3rd Party Servicing

 Prior to your appointment, we also analyze the need for any additional services that would be needed (e.g. hover or eagle view reports, ladder assist, etc.) and make the necessary arrangements with vendors. In this way, any potential delays are avoided to the file’s submission. 

Mileage Tracking

3rd Party Servicing

3rd Party Servicing

  To ensure potential reimbursements & assist with your journeys, we compile the mileage records for your visit locations and provide you with advance notice in the event of a claim being outside your regular coverage area.

DOWNLOAD A FREE INTERVIEW SAMPLE

Sample Interview Call (mp3)

Download

Customized

  Do you struggle with aspects of tasks that involve high volume pictures, numbers, documents or special software? We cater to a range of customized solutions based on individual requirements that can help assist in organization & timely submission of claims. 

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