Privacy Policy for Field Adjuster Support
Last Updated: October 2025
1. Introduction
Field Adjuster Support ("we," "our," or "us") is committed to protecting your privacy and securing your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.fieldadjustersupport.com] (the "Site") and use our back-office support services (collectively, the "Services").
Please read this policy carefully. By using our Services, you consent to the practices described herein.
2. Information We Collect
a) Personal Information:
We may collect personal information that you voluntarily provide to us, including:
- Contact Details: Name, email address, phone number, business address.
- Business Information: IA firm affiliations, license numbers, resume/CV details.
- Billing Information: Data necessary for processing payments, such as billing address and payment card details (handled by our secure third-party payment processors).
b) Claim and Assignment Data (Sensitive Information):
In the course of providing our Services, we may handle highly sensitive information on your behalf, including:
- Policyholder Information: Names, addresses, phone numbers, and email addresses.
- Insurance Claim Details: Policy numbers, loss information, property details, photographs, sketches, estimates (e.g., Xactimate files), reports, and correspondence with carriers, IA firms, or policyholders.
- Carrier and IA Firm Data: Assignment details, specific carrier requirements, and communication logs.
c) Technical and Usage Data:
We automatically collect certain information when you use our Site:
- Log Data: Your IP address, browser type, operating system, referring URLs, pages visited, and dates/times of visits.
- Cookies and Tracking Technologies: We use cookies to analyze Site traffic, personalize your experience, and understand how our Services are used. You can control cookie settings through your browser.
3. How We Use Your Information
We use the information we collect for the following business purposes:
- To Provide and Manage our Services, including scheduling, sketching, estimate writing, supplement management, and report compilation.
- To Communicate with You about your account, assignments, service updates, and support inquiries.
- For Billing and Payment Processing.
- To Improve Our Site and Services and develop new features.
- To Ensure Security and protect against fraudulent or illegal activity.
- To Comply with Legal Obligations and enforce our terms of service.
4. How We Share Your Information
We do not sell, rent, or trade your personal or claim data to third parties for their promotional purposes. We may share information in the following limited circumstances:
- With Your Consent: We share information with carriers, IA firms, or other third parties as you explicitly direct us to in order to perform the Services.
- Service Providers: We engage trusted third-party vendors to perform functions on our behalf, such as data hosting, payment processing, and customer communication. These parties are contractually bound to protect your data and use it only for the services we have requested.
- Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe it is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices.
5. Data Security
We implement a multi-layered approach to data security designed to protect your sensitive information. Our measures include:
- Encryption: Using Secure Socket Layer (SSL) technology for data transmission and encryption for data at rest.
- Access Controls: Strict role-based access controls to ensure that only authorized personnel have access to claim data, based on a "need-to-know" principle.
- Secure Credential Management: If login credentials are provided to us for assignment portals or software, they are stored in an enterprise-grade, encrypted password manager.
- Training: All team members are trained on and bound by strict confidentiality and data security policies.
However, no electronic transmission or storage method is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, which may include:
- The right to access and receive a copy of your personal information.
- The right to correct inaccurate or incomplete information.
- The right to delete your personal information, subject to certain legal exceptions.
- The right to restrict or object to our processing of your personal information.
To exercise any of these rights, please contact us using the information in the "Contact Us" section below.
7. Data Retention
We will retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, including providing our Services and complying with legal, accounting, or reporting requirements. Claim file data is retained for a period dictated by industry standards and legal requirements, after which it is securely deleted.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Field Adjuster Support
Email: claims@fieldadjustersupport.com
Phone: (919) 228-9794